#OUTLOOK CRASHES WHEN OPENING AN EMAIL HOW TO#

Has anyone here run into these issues and have a resolution? Please let me know, thank you!

Google and hubspot searches didn't help answer these questions. I'm also unclear on this process, and additionally wondered if there was a possibly an update to the plugin and how that would be deployed (or is it automatically deployed because it's in 365?).

#OUTLOOK CRASHES WHEN OPENING AN EMAIL HOW TO#

Sales support suggested we uninstall/reinstall the hubspot plugin, but weren't familiar with how to do that in a 365 deployment. Using manual deletion methods, I was able to delete everything except one log file, so that should have been good enough, but the outcome did not change after that anyways. I also tried the suggestion here:īut that failed in the sense that some of the files were still in use, and I found no 'SideKickTrapWPF' process running, so it isn't possible to kill it. I went through the help pages for Outlook issues, but most of the resolutions either didn't help or didn't apply. Most specifically, after clicking on 'new email' and then putting a name or group into the TO: field, when clicking or tabbing to go to the next field (and also when the hubspot frame loads up info), is the moment when Outlook as a whole just freezes. Sometime in the last 7 days, users started experiencing outlook crashes when attempting to create a new email. Once the users logged in, everything was very smooth.

We deployed the hubspot integration via our 365 tenant, which added the button in Outlook (all clients are on Outlook 365). We have been using Hubspot for about 3 months.

Outlook crashes when opening an email